What is one of the main functions of active listening in project management?

One of the main functions of active listening in project management is to understand both verbal and nonverbal communication. Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. This practice is crucial in a project management context, as it allows project managers and team members to grasp the full context of discussions, including emotions and intent that may not be directly expressed.

Understanding verbal cues—what is being said—and nonverbal cues—body language, tone, and gestures—enables project managers to address concerns, clarify misunderstandings, and build stronger relationships within the team. This deeper comprehension fosters better collaboration and helps in making informed decisions that align with the project's goals. By actively engaging in this way, project managers can ensure that everyone is on the same page, which is essential for achieving project objectives effectively.