What process involves gathering information from customers to define high-level project outcomes?

The process of gathering information from customers to define high-level project outcomes is best described as collecting customer requirements. This process focuses specifically on understanding what the customers need and expect from a product or service, which is crucial for shaping project objectives and ensuring that the final deliverables align with customer expectations.

Collecting customer requirements involves active engagement with customers, whether through interviews, surveys, or discussions, to capture their needs and priorities. This information is invaluable, as it directly informs the project scope and objectives, guiding the development team in creating solutions that meet those specified needs. This step is fundamental to successful project management and helps mitigate risks associated with customer dissatisfaction later in the project lifecycle.

In contrast, while gathering stakeholder feedback and customer requirement gathering might seem similar, they encompass broader contexts and steps beyond just the collection of requirements directly from customers. Market analysis is a different process focused on understanding market trends and competitive dynamics rather than directly eliciting customer needs, which can lead to different insights and objectives.